Users Privacy Policy

This website is owned and run by Therapyweb Ltd.. In this privacy policy, we will refer to Therapyweb Ltd. using the terms 'Therapyweb', 'us', 'we' and 'our'. If we use the term 'Therapyweb Ltd.', this means us and our subsidiaries, and our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006. The term 'our websites' refers to ( and any other websites we may own or run from time to time. The term 'our online services' includes our websites and the mobile services (the part of you can use from a mobile phone). If you use our online services, or any of our other services to find businesses, we will call you a 'user' in this policy.

We are committed to protecting and respecting your privacy. This privacypolicy is about the way we use the personal information of users. If you useany of our services to find businesses, this privacy policy applies to you.

If you advertise with us we will also collect information about you. If youwant to know how we use the personal information of advertisers, please readour privacy policy for advertisers.

1.The information we collect about you and how we do it


To provide you with our products and services, we may need information aboutyou.

If you use our websites, you are in control of what information we collectabout you, but if you choose not to share your information, you may not be ableto access or use some areas of our websites.

1a How we collect information about you

We will ask for information about you when you:

•order directories or any of our other products and services;

•ask for or use mobile services;

•click on one of the adverts that we put on other websites;

•ask for information from us;

•give us a testimonial or other feedback;

•submit comments relating to blogs or articles featured;

•enter competitions or special promotions; or

•fill in surveys.

We may also get information about you from third parties, with whom we havea business relationship.


1b What information we collect

The information we collect and hold about you may include your:

•name (first and last name);

•phone and/or mobile phone numbers;

•email address;

•IP address;

•search criteria, including businesses and locations searched;

•cell IDs (these are the unique identifiers of the telecommunicationstowers being used by your mobile phone when you use our mobilelocation based services) and other user location information (for example, GPSmeasurements);

•date of birth;

•password details, answers to security questions (for example yourmother's maiden name) or both; and

•any other information you may give us when you write to us or contactus in other ways.


1c Why we need your email address

When you register on our websites, we collect your email address. We may useit for account administration (for example to email you your password, if youforget it) and for added security. We may use your email address to send you aconfirmation of any order you make, if you buy products or services from orthrough us, to confirm any profile changes you make and to respond to you ifyou contact us for information about our services. We might also use your emailaddress to bring you news such as changes to the way you can use our onlineservices or new services and special offers we think you might be interestedin. For more information on direct marketing and how to change yourpreferences, please read section 4 - Direct marketing and how you can changeyour marketing preferences.


1d Using cookies or other on-device storage

Cookies are information files stored on your computer that help websitesremember you. We and our business partners collect information about your useof our websites through cookies. For more information on how we use cookies andhow to opt out of using them, please read section 10 - the use of Cookies onour websites and how you can reject them.

Your mobile phone can also store information files that help us remember youwhen you use our mobile services. We call these files"on-device" storage. We and our business partners collect information aboutyour use of our mobile services through on-device storage. Formore information on how we use on-device storage, please read section 11 -on-device storage for our mobile services.


1e Recording your calls

We may record or monitor calls that you receive from us, or make to us. Wedo this for security and training purposes and to improve the service weprovide to you.


2 How we will use information we collect about you.


Whenever you give us your personal information, legally we have to use it inaccordance with the terms of various privacy laws, including the DataProtection Act 1998 (we refer to these laws in this privacy policy as the'privacy laws').


2a When you use our websites

When you give us information while using our websites, we will use it forthe purposes set out in this privacy policy, on the data entry forms, in anyrelevant terms or conditions and on pages or emails which link to the dataentry forms.

2b Your browsing activity on

If you use, your computer will store up to 5 of your lastsearches using cookies. We will also save the location you searched for (suchas the postcode or geographic area). This lets you do the same search next timeyou use or search for other types of business without havingto re-enter the location every time. This information is stored only on yourcomputer. We also collect information on your activity while you, such as:

•your IP address (this is a unique 12 digit number used by programs onthe internet to recognise and communicate with your computer);

•the type of browser you use (a browser is the program you use to lookat websites, such as Internet Explorer, Firefox or Safari);

•the times when you access the site and for how long; and

•your referring URL (the site you come from to reach our website).

This information does not allow us to identify you. We collect it from lotsof visitors to our websites and analyse it. This lets us build up a picture ofhow people use our websites. This helps us improve the services we offer.

We may also give anonymous statistics about users to other, reputableorganisations, but the information we provide will not include details thatwould allow these organisations to identify you.

2c Customisation of our online services and advert targeting

We may use the information you give us about yourself when you register onor for our online services to build up a picture of your interests. We may thenuse this information to try to make sure that when you visit our websites oruse our online services, you don't miss offers and information that mightinterest you. This is called advert targeting.


2d Tracking how our online services are used

We may collect information about activity on our online services, or we mayuse other organisations to collect it and to share the results with us. We usethis information to:

•analyse statistics;

•track pages and paths used by visitors to, or users of, our onlineservice;

•target the adverts or offers, such as banners, on our online servicesand on the websites and other online services of other organisations; and

•track the use of our internet banner adverts and other links from ourmarketing partners' websites to our websites.

For these purposes, we and the other organisations we use keep informationon the path you take to get to our online services and on some of the pages youvisit or use through our online services, using cookies, web beacons and otheron-device storage. You cannot be personally identified from the informationthat we or these other organisations collect. For information about webbeacons, or the organisation we use (including how to decline their cookies),please read section 10 - Using Cookies on our websites and how you can rejectthem. For more information on how we use on device storage, please read section11 - on-device storage for our mobile services


2e Testimonials

If you give us feedback, we may use it to improve our products and servicesand we may publish it online or offline to promote our business, products andservices. We will ask for your permission before we publish it.


2f Comments submitted to our online blogs and articles

If you wish to submit a comment or feedback on a blog or article featured, we may (but are not obliged to) publish your comment onlineor offline to promote our business, products and services. We will collect yourname which will be displayed next to your comment, and e-mail address, whichwill not be published, but which we may use to contact you in relation to yourcomment.


2g mobile services

When you request mobile, we may keep your mobile phonenumber, the make and model of your phone and details of your network operatorand we will link a unique identifier to your mobile phone number. We need thisinformation in order to make mobile work on your mobile phoneand to administer the service. We may also use it for market research. When youuse mobile services, we will keep details of your searchterms, map locations requested, route start and end points and the time anddate of any calls you make to businesses that you've found using the service.We use this information to analyse how people use our mobileservices and to improve our products and services. If you use mobile location-based services, we will collect you Cell IDsor GPS measurements and use them to provide the services you have requested andother information we think may interest you. If you give us your name, we willkeep it and use it to personalise our service to you.


2h netReach

We use the websites of other companies to host advertising for ouradvertising customers. If you click on one of these advertisements, you will gothrough to our customer's website and we will collect your IP address and useit to analyse how well the advertising works..


2i Direct marketing

For information on how we may market to you, please read section 4 - Directmarketing and how you can change your marketing preferences.


2j User surveys

Every now and again, we may ask you for your opinion on our products andservices. When we do surveys we may use cookies or other on-device storage andmay combine the information collected by those cookies or other on-devicestorage with your answers. We will make sure that the survey results do notidentify you, or anyone else who fills in our surveys.


3. When we will contact you


We may contact you:


•about information you have asked for, in order to answer yourrequest;

•if you have given us feedback, to discuss that feedback or ask yourpermission to publish it;

•if you have chosen to receive further information from us;

•to invite you to take part in surveys about our products and services(it is always up to you whether you want to take part); and

•for marketing purposes, unless you tell us to stop (for moreinformation, please read section 4 - Direct marketing and how you can changeyour marketing preferences.


4. Direct marketing and how you can change your marekting preferences


We offer you the chance to receive important news from the Therapyweb Ltd.and information about our products and services, such as changes to the way youcan use our online services or new services and special offers you might beinterested in.

We will ask you if you want to receive direct marketing if you

•register for one of our services; or

•enter a competition or register for a promotion with any company inthe Therapyweb Ltd..

Unless you tell us otherwise, we may contact you by phone, post, email, textmessage or any other way (electronic or otherwise). We will normally send youdirect marketing by email if we have your email address.


If you would like us to stop sending direct marketing to you, we offersimple ways for you to tell us to stop. Whenever you receive direct marketingfrom us, we will tell you how to unsubscribe. Also, if you create an account, you can change your marketing preferences at any time bylogging on and changing the marketing preferences in the 'Edit Profile'section.

If you tell us that you do not want to receive direct marketing, we willstill contact you in order to provide you with services you request and foradministration purposes.


5. Who we may share your personal information with


We may need to share your information with other organisations to provideyou with the products, services or information you ask for. We may pass yourinformation to one or more of the following organisations:

•data processing companies, mailing houses and other third partysuppliers working on our behalf;

•research students, universities and other research and developmentorganisations;

•government and enforcement agencies, such as Trading Standards and thepolice.

Occasionally, this may involve sending your information outside the EuropeanEconomic Area. For more information, please read section 6 - Where we processyour personal information.

Every now and again, we receive requests for information from governmentdepartments, the police and other enforcement agencies. If this happens, andthere is a proper legal basis for providing your personal information, we willprovide it to the organisation asking for it.


6. Where we process your personal information


When we use your information as described in section 2 - How we will useinformation we collect about you, this may occasionally involve sending yourinformation outside the European Economic Area (EEA). Where we do this, we makesure that appropriate steps are taken to protect your personal information andyour rights. By providing us with your personal information, you agree that wemay transfer, store and process your information outside the EEA.


7. How to keep your information up to date


You can update your personal details quickly and easily by clicking on the“Contact us” link at the bottom of any page on select “Registration” from the drop-down list, then enteryour request to update your details. We will need both your old details andyour new details, in order to deal with your request.


8. How we keep your information secure


We take the security of your personal information very seriously. We haveput in place technology and security policies which are designed to protect thepersonal information that we hold about you. We also follow the strict securityprocedures that privacy laws require. These cover storing, using and releasingany information you have provided, and preventing unauthorised access or use.For more information on how protects the security of yourinformation, please read the Security Policy.


9. Why we link to other websites


Our online services contain hyperlinks to websites that are owned andoperated by other organisations. These websites have their own privacy andcookie policies, and we urge you to read them. They control how your personalinformation is used when you give it to these other organisations or theycollect it with cookies. We do not approve any other websites and we are notresponsible for any information, material, products or services that are on oraccessible through those websites or for the privacy practices of websites runby other organisations. If you use these other websites you do it at your ownrisk.


10. Using cookies on our websites and how you can reject them


A cookie is a piece of information that a website transfers to the cookiefile of the browser on your computer's hard disk so that the website canremember who you are and information about your visit. Cookies can help todisplay the information on a website in a way that matches your interests. Mostmajor websites use cookies. Cookies cannot be used by themselves to identifyyou. We use two types of cookie on our websites.

The first type is a “session-based” cookie. This means that itis only saved on your hard disk for the time you are using our website. we use these cookies to store your locations during a searchsession. These cookies are deleted when you close your browser window.

The second type of cookie we use stays on your hard disk after your sessionand is called a 'persistent'. To remember your last five searches, somepersistent cookies stay on your computer for 30 days. Other persistent cookiescan stay on your computer for up to 5 years. These cookies help us understandthe number of different people coming to the site, rather than the total numberof times the site is used. Without this persistent cookie, if you visited thesite once each week for three weeks we would count you as three separate users.On, we use these cookies to manage the adverts we show tovisitors and to make sure that each visitor doesn't see the same advert toooften. We also use them for research surveys, to make sure you are not invitedto fill in a questionnaire too often, or after you have already done so.

We do not store any of your personal information in either type of cookie.We do not link cookies to information you have given us during registration. Weonly use cookies to help us make the services we offer better for all ourusers.

If you do not want a website to create a cookie on your computer, most webbrowsers provide the option to disable them. However, our website may not workproperly if you reject our cookies.

If you want to know more about how cookies work and how to manage or deletethem, visit the World Wide Web Consortium's website or visit the InteractiveAdvertising Bureau's website.

Web beacons

A web beacon - sometimes called a clear GIF (Graphics Interchange Format) orpixel tag - is a line of code that we have installed on some of our pages tohelp us learn more about how our visitors make use of the content and servicesthat we offer, and to count how often people visit different areas of thewebsite. A web beacon is invisible to you and doesn't affect the content yousee.

Web beacons help us provide a better service to you by allowing us tounderstand which areas of the site are more popular with visitors than others.We do not use web beacons to collect any personal information about you, butthey allow us to build up general information about how people use our site.Certain pages on our websites may also contain web beacons put in place by ouradvertising agencies so that we can measure how useful our advertising on otherwebsites is. Web beacon files let our agency recognise a unique cookie on yourweb browser, which in turn means we can learn which adverts bring users to ourwebsites. The web beacon only records a limited amount of information thatincludes the cookie number, the page ID and the time and date you accessed thepage. It does not contain your name, address, telephone number or emailaddress.


11. On-device storage for our mobile services


On-device storage is information that our mobile servicestransfer to your mobile phone so that the services can remember who you are andinformation about your use of the services. Our mobileservices cannot operate without this on-device storage. If you do not want yourinformation to be stored in this way, please do not install or use mobile services.


12. What rights you have in your personal information and how you can usethem


You have the right to ask us not to use your personal information formarketing purposes. We will usually tell you when we collect your personaldetails if we are planning to use them for marketing purposes or if we plan topass them to any other organisation for marketing purposes. For moreinformation, please read section 4 - Direct Marketing and how you can manageyour marketing preferences.

You have the right to see information we hold about you, (with someexceptions, which are described in the privacy laws. If you would like a copyof your personal information, you should contact our data protection officer.You will need to pay a processing fee of £10.

You have the right to review and update your personal details. You can dothis by clicking on the “Contact us” link at the bottom of any pageon Simply select “Registration” from thedrop-down list, then either request a copy of your personal details or enteryour request to update your details. We will need both your old details andyour new details, in order to deal with any update request. If you have createdan account on, you can update your details through the 'EditProfile' Section.


13. How we can make changes to this privacy policy


We may update this privacy policy from time to time so you may want to checkit each time you give us personal information or use our websites.


14. How to contact us about this privacy policy


We welcome your questions, comments and requests about this privacy policy.Please contact our data protection officer.